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We typically respond within one business day. Pick the channel that fits your question.
Sales & enterprise
Custom volume pricing, SLAs, procurement, security questionnaires.
[email protected]Response time
< 24h
Business days, all channels
Working hours
Mon, Fri
09:00 to 18:00 UTC
Languages
EN, ES, PT
Reply in the language you write to us in
Quick answers
Most of what people email us is answered fast in the docs or one of the pages below. If your question is on this list, you will find an answer there in less than a minute.
Where is my API key?
Sent to your signup email within 15 minutes of creating an account. See the quickstart for setup.
Is the service up?
Live status on the status page, updated each minute by our monitoring.
How do I get a DPA?
Email [email protected]. We send the standard Data Processing Agreement and Standard Contractual Clauses.
Do you support enterprise?
Yes. Email [email protected] with volume estimates and any compliance requirements (SOC 2, GDPR, on-prem). We reply with a quote within one business day.
Can I report a vulnerability?
Yes. Send the details to [email protected]. We acknowledge within one business day and keep you updated through resolution. PGP key available on request.
Can I pay by invoice?
Annual Pro plans and Enterprise plans can be invoiced via NET 30 terms. Email [email protected] to switch from card to invoice.
We read every message
Real humans triage the inbox, not an autoresponder. If your email lands during weekend hours we will still see it Monday morning. If your topic is urgent (security incident, outage report, production-breaking bug) lead with the word URGENT in the subject line and we will reroute it to whoever is on call.
Before you write
You may find your answer faster in our documentation or by checking the API status page.